FAQ

We receive many requests for a catalog and for information on our products. Please allow us to answer most common questions.

 

1、Top five tips of  playground safety?

  1. Supervise your child closely and ensure they know how to use equipment safely.
  2. Teach them playground safety rules: Wait their turn; go down the slide feet first; hold on to railings and sit down on swings and slides.
  3. Remember to keep clear of moving swings and the bottom of slides.
  4. Before using the playground, remove helmets, scarves and drawstrings. Avoid playing with skipping ropes around the equipment.
  5. Check the playground. It should have a deep, soft surface as well as handrails and barriers to prevent falls. Watch out for sharp objects or spaces where your child’s head could get stuck.

2、 How old should be the children who use the amusement equipment?

A: It depends on different kinds of equipments. For example, seesaw is not fit for children under 5-year; slide is fit for 3-year and above children and some large equipment gets higher requirement. For more information, please read the instruction before let your child play, and do please choose the right one for safety.

3、How should I organize the equipment?

A: There should be enough open space around playground equipment so that children can use the equipment safely. Swings, slides, and other equipment need a buffer zone of empty space to prevent collisions by users and with objects. Also, equipment should be grouped by recommended age range and activity levels of children. Popular items should be spread around the playground to avoid crowding.

4、What about size and color?

A: The color can be changed according to your requirements (not spot color) or according to our webpage or catalogue.

For the size, we can design the nauhgty castle, outdoor playground, swing set, trampoline or soft plays according to your required size.

5、Can I install the slide and ladder in different positions?

A: In many cases the positions at which you install the slides and ladders are interchangeable but not always. We suggest you follow the directions and assemble the play set as described there.

6、What is the weight limit for the outdoor playground?

A: The platforms on our sets are stronger than most decks on a home, so it will handle several adults. The chains are rated at 800lbs per link holding 250 lbs swinging.

7、What after service you provide?

A: our company is responsible for making some modifications as you need and your purchase can be reproduced and refunded if there are serious quality problems.

8、How do you ship the goods?

A: Usually shipping by sea. But it’s variable at customer’s need.

9、Can I design my own set?

A: Yes, or we can design one with you. You can add an extra swing beam, climbing ramp, rock wall, monkey bars, additional slides, or you can link towers together with a clatter bridge (or connecting bridge) to make the most ultimate play set in the neighborhood. We have custom designed.

10、How long does it take to install my new play system?

A: It varies depending on the size of the set and amount of options. For the average homeowner it’s a two day project if you stick with it.

11、Where should I use the safety mat?

A: Well, if you have an outdoor playground, you should let the playground on a safety surface caused the safety surface can reduce the impact if kids fall off. The safety mat should be used when the play set is high and kids would get hurt when fall off. And the thickness of the safety mat depends on the size of the playground.

12、Minimun quantity?

1 Set.

13、How can I get sample?

Sample is for free and delivered by courier.Sample freight charges paid by customer.

14、What certificate do you have?

ISO 14001:2004, ISO9001, ASTM, CSA, CE, EN1176 of TUV, SGS

15、Which market do you export?

Europe, Africa, Middle East, South of America, Australia.

16、How do I order?

1.You can order in our website. www.outdoor-playground.cn

  1. Choose your interested goods, write down the model number;
  2. Click on “contact us”, fill in the customer info and submit;
  3. We will sign a “Order Conformation”, send you a scan original copy by e-mail.
  4. If special design, please email us for price and order information without hesitation.

17、Payment Term:

TT or LC at sight.

18、Price term:

FOB,CIF,C&F

19、How do I pay?

Please transmit (T/T) the payment from your bank to our bank. Get a 50% payment and pay the balance payment

We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment.

If the order is urgent, you’d better pay 100% in advance.

20、Address?

Office Address: NO.610-611,ShunJing Trade Center,NO.855, Industrial Avenue South,Guangzhou,China

CHINA(near CANTON FAIR AREA C).PC:510335

Factory Address: Xi’ao Industrial Park, Qiaoxia, Yongjia, Wenzhou, Zhejiang,China (Mainland)

 

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